What We Can Do For You

Our Services

As a full-service business, Two Providores is leading the way in food distribution in Australia.

With a range of essential ingredients, as well access to Australia’s best artisan producer, Two Providores offers a solution for restaurants, cafes, caterers, wholesalers, airlines and retailers in NSW and the ACT.

With a strong culture of corporate responsibility and the ethical sourcing of products, Two Providores is at the forefront of the modern food sustainability movement.

two-providores-van

RETAIL – ORDERED ONLINE


HOW TO ORDER

Go to www.twoprovidores.com.au and click ‘RETAIL ORDER ONLINE’.

Browse our products and add to the cart.

Choose ‘Delivery’ or ‘Pick-up’ upon checkout.

For Pick-up, select your chosen day (see details below).

For Delivery, we will be in contact (see details below).

Then check-out and pay online.

Online orders must be received by 7pm for next day pick up.

 

PICK UP – NO CHARGE

Pick-up orders can be place for the next business day.

Pick-up are only available between 9am – 4pm, Monday – Friday.

Our pick-up address is Unit 2, 25 – 35 Fitzroy St, Marrickville, 2204

 

DELIVERY – $25 DELIVERY FEE ($200 min. order)

Minimum 48-hour lead time for all deliveries.

Our customer service team will be in touch the day after you place your order to confirm your order and choose a suitable delivery date. Delivery will be available from the day after we have been in confirmed the order.

Deliveries are available between 9 am – 6pm, Monday – Friday.

On the day of your delivery, we will be in contact with a time window to ensure you will be home to accept the delivery. If you will not be home, we will leave the products at your door, or as per instructions received over the phone, however no liability will be taken for missed or damaged products once they are left.

 

PUBLIC HOLIDAYS

Two Providores do not operate on public holidays.

 

OUT OF STOCK PRODUCTS & REFUNDS

We apologise in advance for any out of stock items. Refunds can be made by EFT or to your credit card, as agreed at with our customer service team. Bank account or credit card details will be requested for processing.

 

CUSTOMER SERIVCE

Our friendly customer service team are available to take your call from 6am – 7pm Monday to Thursday & Friday from 6am to 4pm. We are not open on public holidays.

Phone: (02) 9565 2255

Email: customerservice@twoprovidores.com.au

 
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WHOLESALE CUSTOMERS


Account Management

A team of trained food service account managers to introduce you to the best new ingredients They will assist you with pantry lists and information on plated costs as well as menu planning. We also have a dedicated retail specialist.

To apply for an account application please fill out our online credit application here.

 

Online ordering and account information

Easy to use website which is mobile responsive offering images and descriptions to assist with understanding provenance, application and flavour profiles of our products. Once logged in, customers have access to their recently order items, favourites, account information, previous invoices and online payment facilities.

 

Friendly and knowledgeable customer service

Our customer service team is available to help by offering product advice and assist with any issues that may arise during the ordering or delivery process.

Customer Service hours:

Monday - Thursday 6am – 7 pm

Friday - 6am – 4pm

 

Delivery

Next day delivery (Monday – Friday) for metro Sydney orders that are placed by 10pm. online. Various delivery schedules operate for the outer regions of Sydney, the Central Coast, Newcastle and Canberra.

We are closed on public holidays.

To view our delivery areas please click here.

 

Information & Inspiration

Our social media feeds are your go-to for information and inspiration on the products that we stock.

@twoprovidores

Facebook

 

Access to the Signature Rewards Program

As a Countrywide member, we offer great prices on a range of essentials products. To receive rewards for the purchases you make all you need to do is sign up. Click here for more details.

 

Connection

Our events are some of the most intimate and versatile in the food industry. Over the years we have held multiple small-scale events that focus on new products, hot topics and trends, as well as our large scale annual event MEET THE PRODUCRS which showcases the incredible artisan producers that we partner with.

 

Quality Assurance

HACCP certified. You can view our current certificate here.

Food Authority approved, temperature controlled and checked vehicles.

Supply chain management and product safety procedures in place.


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Distribution Partnerships

Two Providores represent the best of both local artisan producers and professional food suppliers and manufacturers.

We place particular emphasis on supporting and representing producers who have made a commitment to sustainable farming and manufacturing processes.

If you are looking for a distributor to represent your brand, please get in touch with us so we can discuss your needs and if we are the right fit for your business.

Email our Purchasing Team

purchasingteam@twoprovidores.com.au

 

2 Providores
1 Kombi
55 Staff
1500 Customers

 

2 States
13 Trucks
70 Artisan Producers
400 Brands